Customer Onboarding Specialist

Belgrade, Full Time

If you’re looking for an opportunity to learn about advanced paid social marketing, and work with innovative global clients, join us to become a part of a unique team, beating the global odds from our office in Belgrade.

We are on the lookout for a great Customer Onboarding Specialist!

Customer Onboarding Specialist enables customers’ immediate success by structuring and facilitating their unique onboarding experience. Customer Onboarding Specialist educates new customers, provides insight and tailored problem-solving techniques and ensures smooth adoption of our product and services.

He or she must obtain a strong relationship with our customers, providing them with the necessary info and support throughout the onboarding process.

In a nutshell, the main goal of a customer onboarding specialist is to make customers excited about our product and deliver an amazing customer experience.

At Hunch you will:

  • Provide key pointers and contextual help for customers
  • Organize and manage onboarding sessions and follow ups
  • Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders
  • Develop a deep understanding of customers’ business and operational objectives
  • Be in charge of creating a solid onboarding process and ensuring customers achieve the “Aha!” moment smoothly and frictionlessly
  • Leverage feedback for continuous improvement to the onboarding process
  • Own the process of expanding and enhancing Hunch knowledge base

We think you are a good fit, if you:

  • Possess 2+ years of relevant experience in a customer onboarding or similar customer-facing function
  • Possess decent industry knowledge (MarTech, AdTech) to provide key pointers and contextual help for customers
  • Have advanced knowledge of social advertising (Facebook, Instagram, TikTok, etc.)
  • Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
  • Have a results-driven mentality, with a bias for action and collaboration
  • Are able to explain complex concepts clearly and translate data into insights
  • Have strong spoken and written communication skills in both English and Serbian

It would be nice if you have:

  • Advanced knowledge in content and video creation
  • Basic Photoshop skills
  • Hands-on experience in running social media campaigns

Our recruitment process:

We aim to reply to all applicants within a week of receiving your application. Our interview process consists of several stages, each one allowing us to get to know you better, professionally and technically. It is also an opportunity for you to gain a better understanding of our culture and the work we do here.
Step 1 – CV Submission and Review
Step 2 – First Meeting: before diving into your technical skills we’d love to find out what you are all about. What your career vision looks like and what motivates you. This is also an opportunity to learn about Hunch
Step 3 – Team Lead interview gives you an opportunity to learn who you will be working with directly and on what project you’ll be involved in greater detail

Who We Are?

Hunch is a fast-growing technology startup building an advanced creative automation and media buying platform which helps global advertisers achieve performance at scale. We are a small and tightly knit team that helps clients across the globe including some of the largest agencies and brands in the US, Latin America, Asia, and Europe. As a Meta Business Partner, we help marketers compete online while having fun.

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