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Technical Support Associate

Belgrade, Full Time


Are you the one who always provides accurate solutions to technical problems? Can clients truly rely on you and count on your support? If so, you are a perfect match for us!

At Hunch we are looking at support differently. In our culture it is a crucial position rather than a necessary one. It’s a role that’s giving us power and ability to stay close to our customers and bring smiles on their faces. Providing a world class customer experience is a part of our DNA and something we are very proud of.

Technical Support Associate assists our customers, using support and chat applications to give our clients quick answers to all questions and doubts regarding our platform and its usage. This role serves as the first point of contact for our customers helping them use the full potential of the Hunch platform. Technical Support Associate’s goal is to ensure a smooth experience for our customers through great support as well as efficient troubleshooting.

At Hunch you will:

  • Provide direct support via HubSpot and other communication channels (Slack, email…) for Hunch platform global clients
  • Provide troubleshooting and tech support services to external clients and internal teams
  • Resolve advertisers’ issues and identify product bugs
  • Identify and document product areas of improvement
  • Contribute to improving support activities and process
  • Use support tools (HubSpot, Full Story, etc.)
  • Process and discuss product feedback to the product team

We think you are a good fit, if you:

  • Have a minimum High School diploma, IV level
  • Possess 1 year of work experience in Customer Support or similar roles
  • Having prior experience in technical support in a customer-facing role is a plus
  • Have great communication skills and strong client orientation
  • Have strong written and verbal English language skills

It would be nice if you have:

  • Prior experience or interest in the online marketing domain
  • Basic SQL knowledge
  • Fluency in any additional languages

Our recruitment process:

We aim to reply to all applicants within a week of receiving your application. Our interview process consists of several stages, each one allowing us to get to know you better, professionally and technically. It is also an opportunity for you to gain a better understanding of our culture and the work we do here.
Step 1 – CV Submission and Review
Step 2 – First Meeting: before diving into your technical skills we’d love to find out what you are all about. What your career vision looks like and what motivates you. This is also an opportunity to learn about Hunch
Step 3 – Team Lead interview gives you an opportunity to learn who you will be working with directly and on what project you’ll be involved in greater detail

Who We Are?

Hunch is a fast-growing technology startup building an advanced creative automation and media buying platform which helps global advertisers achieve performance at scale. We are a small and tightly knit team that helps clients across the globe including some of the largest agencies and brands in the US, Latin America, Asia, and Europe. As a Meta Business Partner, we help marketers compete online while having fun.

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