PLATFORM
The Hunch platform breaks the silos between creative and performance teams, simplifying the entire media buying process. Say goodbye to juggling multiple sheets and tools - handle everything directly within the Hunch platform.
From campaign adjustments to asset updates and enriching feeds. Our platform is flexible and constantly evolving with new features based on user feedback. This approach ensures Hunch meets the specific needs of our customers.
Process
Process
Onboarding
Our onboarding process comes with dedicated support from our customer success, data science, and design teams. We're here to guide you every step of the way to make sure you stay one step ahead in this ever-changing industry. From setting up success criteria to connecting and setting feeds, launching, and detailed walkthroughs, we ensure you're comfortable and confident with all the platform's features.
Process
Seamless Migration
Switching platforms can be stressful, especially if your workflow is already tangled. That's why we dedicate a part of our service to making your migration smooth and easy. Our team handles the heavy lifting, including transferring campaigns, templates, and catalogs, to ensure a seamless transition. We aim to minimize the burden on your team while maximizing the benefits of our platform.
Process
Tailored Workflow Automation
At Hunch, we don’t believe in a one-size-fits-all approach. Each of our partners faces unique challenges, which is why our team of experts provides proactive recommendations on platform usage and paid social strategies. When customer challenges go beyond our platform’s capabilities, we are agile enough to tailor custom solutions. This commitment to innovation keeps both us and our customers ahead of the game.
Process
Creative support & services
Hunch can help with creative design if you're short on internal resources. Our design request services let our team create image and video templates for you, especially handy during busy times like Black Friday or Christmas. This support ensures that you can maintain high-quality, effective campaigns year-round.
Process
Long-term Partnership
We ensure you receive the guidance and resources needed to succeed, focusing on long-term partnership and continuous improvement. You'll have regular check-ins, strategy sessions, and access to best practices to keep your campaigns optimized. As a Meta Business Partner, we have access to beta features that we’ll pass on to you. We bridge the gap between you and Meta, ensuring you get the support you need, even if you're not a top Meta spender.
People
People
Customer Success Manager
Every customer gets a dedicated Blueprint-certified expert to provide proactive support. Your CSM will schedule direct calls to resolve issues efficiently. Our responsive team ensures you’re never left waiting for solutions, prioritizing timely and effective support. Additionally, users have access to a Slack channel for real-time assistance and guidance.
People
Account Manager
You’ll have a dedicated account manager to help you achieve your business goals and stay on track with success with Hunch. Our team stays ahead of industry changes and provides proactive recommendations to help you adapt and meet your success criteria as a company that uses our platform.
People
Professional Services
As a platform focused on creative, we ensure all clients get top-notch output, regardless of their design team. Our professional services include speeding up Hunch usage with initial audits (creative, technical, data), assisting with custom setups and designs, providing training, and facilitating communication with our product team for feature improvements.
See how Vitapur’s productivity went from 1 to 10 with Hunch - enabling fast campaign setups, quicker edits, and the speediest results.
“Proud to be working together with Hunch on the highest level. The support we get has been key to our success in growing Online. We’ve been using Hunch for a couple of years, and it helps us elevate our creatives and boost Ad results.”
